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Frequently Asked Questions
Please read through the questions below. It's generally the quickest way to get the answer you need. If you don't find the answer to your question below, please e-mail us at [email protected] for assistance. We'll respond to your question within 24 hours.
Do you accept orders from outside the United States?
Yes, we accept orders from anywhere in the world. Please note, however, that everything must be payable in U.S. Funds. If you pay with your credit card, it will automatically charge in U.S. Funds.
If you order by money order, it must be sent in U.S. Funds.
Sorry, but we do not accept personal checks from customers OUTSIDE of the United States.
I live outside the United States. How can I figure out how much it will cost me in my country's currency, so I can determine whether or not the exchange rate is good at this time?
Simple. Use this nifty currency calculator, compliments of XE.com: https://www.xe.com/ucc/
Do you accept Pay Pal for payments?
Yes, we do!
Please send an e-mail to [email protected] with the details of your order first. We'll then e-mail you a Pay Pal invoice, so you can make your Pay Pal Payment. Our account name is: [email protected]
Your system won't accept my credit card number. How come?
Be sure you're not including any spaces or dashes in your credit card number. The system will not allow it.
Your system won't accept my name and/or address. Why not?
Your name and billing address MUST match the name and billing address that appears on your credit card statement exactly, or the system will not accept it.
Why do you need an address if I order a Digital product?
In order to authorize your credit card, our system needs address verification. So, please be sure to always enter your full billing address.
When I go to your ordering page, I don't see the secure padlock that is supposed to verify that this is a secure ordering process.
You will not see the secure lock UNTIL you get to the page where you enter your credit card information. That is the secure page, and you'll see the padlock in the lower right-hand corner of your screen.
Will I receive confirmation when I place my order online?
If you ordered online, you will receive an e-mail confirmation shortly after you place your order.
How long does it take to receive my order?
- Print product orders:
- For the United States and its territories, 7-10 business days, not including weekends or holidays, from the date you placed your order.
- For Canada and Mexico, 10-14 business days, not including weekends or holidays, from the date you placed your order.
- For International orders, 10-20 business days, not including weekends or holidays, from the date you placed your order. Plus, please allow a few additional days delay depending on customs regulations in your country.
- Digital product orders:
You will receive an e-mail detailing downloading instructions within 24 hours. You'll then be able to download the product to your computer and begin using it immediately.
What method do you use to ship your printed products?
- For orders within the United States, we use US Priority Mail or UPS, depending on what products you order.
- For orders outside the United States, we use Airmail Parcel or UPS, depending on what products you order.
You said you mail via Priority Mail in the United States. Priority Mail guarantees delivery in 3 business days. Why do you require 7-10 business days?
When we receive orders, they're immediately sent to our fulfillment service for packing and shipping. The fulfillment service receives hundreds of orders each day, and requires a few days to process each order. Orders are handled on a first-come, first-serve basis.
Do you provide Overnight Delivery?
We only provide Overnight Delivery in the United States. However, in addition to the regular shipping and handling charges, the postal service charges a minimum $25 surcharge for Overnight Delivery, based on the weight of your order. If you're interested in this service, please e-mail us at [email protected] for an exact amount for Overnight Shipping. Please include the product names you'd like to order.
I'm not familiar with how your online ordering system works. Can you walk me through it step by step?
- STEP 1: When you go to our Store page, simply scroll down, find the item you wish to add to your shopping cart, and click the ADD TO YOUR SHOPPING CART button.
You'll be directed to a page that asks you to select the region where the merchandise is going to be delivered. You will not be billed shipping charges for digital merchandise, but you need to select the region whether you order print or digital merchandise.
Just click on the drop down arrow to choose U.S.A., Canada or International. Then click SUBMIT YOUR CHOICE.
If you're finished shopping at this point, go to STEP 3.
If you would like to increase or decrease the quantity of any item, or to completely remove an item from your shopping cart, just click INCREASE, DECREASE or REMOVE.
Keep in mind, at this point, you're not actually buying anything yet. You can add or remove items as you'd like, without any obligation.
If you'd like to continue shopping, go to STEP 2.
- STEP 2: To continue shopping, click CONTINUE SHOPPING. You will then be asked if you'd like to continue shopping in the Get Organized Now! Store or the Give to Get Marketing Store. Both stores are ours. Get Organized Now! has organizing products to help you organize your home, your office and your life. Give to Get Marketing has marketing products to help you start or grow a business. Both Web sites are owned by Joe and Maria Gracia.
Continue using this process to add more items to your cart until you're ready to check out.
- STEP 3: When you're finished shopping, verify that your items and item quantities are correct. Then click CHECK OUT NOW.
- STEP 4: You'll now go to a page where you'll be asked if the order is shipping to Wisconsin. This is for sales tax purposes.
- STEP 5: You'll now be prompted to select how you wish to complete your order. Choose one of these methods displayed. Please note: The first four methods are secure order forms which most browsers accept. In the rare instance your browser does not support 128 bit secure transmission, you have the option of selecting standard http methods listed below the first four options.
Order by Credit Card Online:
Simply include any special instructions, credit card information (please don't include any spaces or dashes), your expiration date, your billing information and your shipping information (if different than your billing information).
When you're done, click SUBMIT SECURE ORDER. Click on this button ONLY ONCE so you don't get charged twice.
The next screen will prompt you if any corrections need to be made. If your order has been approved, it will say Order Processed Successfully! Print this page out or write down your Reference Order Number.
Finally, click the link at the bottom of the screen that says: Back to Effective Business Systems Get Organized Now! or Give to Get Marketing. You'll then be given merchandise delivery information.
We recommend you print the delivery information page for future reference.
Order by Credit Card using FAX
Simply include any special instructions, credit card information (please don't include any spaces or dashes), your expiration date, your billing information and your shipping information (if different than your billing information).
When you're done, click SUBMIT SECURE ORDER. You'll now see a page with all of your order information. Simply print out this page and fax it to us to process your order.
Once you print the page, click the link that says 'AFTER printing this page, click here to continue.' On the next page, click the link that says 'Effective Business Systems Get Organized Now! or Give to Get Marketing.' You'll then be given merchandise delivery information.
We recommend you print the delivery information page for future reference.
Order by Check/Money Order through Postal Mail
Simply include any special instructions, check or money order information, your billing information and your shipping information (if different than your billing information).
When you're done, click SUBMIT SECURE ORDER. You'll now see a page with all of your order information. Simply print out this page and mail it to us with your check or money order payment to process your order.
Once you print the page, click the link that says 'AFTER printing this page, click here to continue.' On the next page, click the link that says 'Effective Business Systems Get Organized Now! or Give to Get Marketing.' You'll then be given merchandise delivery information.
We recommend you print the delivery information page for future reference.
Order by Credit Card through Postal Mail
Simply include any special instructions, credit card information (please don't include any spaces or dashes), your expiration date, your billing information and your shipping information (if different than your billing information).
When you're done, click SUBMIT SECURE ORDER. You'll now see a page with all of your order information. Simply print out this page and mail it to us with your check or money order payment to process your order.
Once you print the page, click the link that says 'AFTER printing this page, click here to continue.' On the next page, click the link that says 'Effective Business Systems Get Organized Now! or Give to Get Marketing.' You'll then be given merchandise delivery information.
We recommend you print the delivery information page for future reference.
What is your return policy?
We offer a 60-Day Money Back guarantee on all of our products from the date of your original purchase. (Note: We offer a Full-Year Money-Back Guarantee on our Give to Get Marketing Solution.)
Merchandise must be in 'unused and original' condition.
Please don't put rubber bands, paper clips, sticky notes, or anything else on our products that may damage the products. Then, pack your merchandise well, so that it doesn't slide around in the box and get damaged in shipping.
Mail your merchandise (not fileWISE) back via US Priority Mail or UPS to:
Effective Business Systems
611 Arlington Way
Watertown, WI 53094
fileWISE merchandise only should be mailed back via US Priority Mail or UPS to:
Organize Your World, LLC
16 Commerce Boulevard STE 309
Succasunna NJ 07876
Please include your name, address and detailed reason for your return, along with the returned merchandise.
When we receive your returned merchandise, we will credit your credit card or mail you a refund check (if you paid by check or money order) for the product amount. Sorry, we cannot refund shipping and handling charges.
Please allow 1-2 credit card statements for the credit to appear if you originally paid by credit card. Please allow 10-15 business days for a refund check if you originally paid by check or money order.
To request a refund on digital merchandise, send a blank e-mail to [email protected] to receive our Digital Refund Request Forum.
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